tag:status.acquired.com,2005:/historyAcquired.com Status - Incident History2024-03-28T18:40:38ZAcquired.comtag:status.acquired.com,2005:Incident/201049642024-02-29T11:43:27Z2024-02-29T11:43:27ZService Disruption: Intermittent processing issues with Trust Payments<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>11:43</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>08:44</var> UTC</small><br><strong>Investigating</strong> - We are currently investigation this issue</p>tag:status.acquired.com,2005:Incident/198829262024-02-01T10:45:12Z2024-02-01T10:45:12ZTransaction Processing Issues<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:45</var> UTC</small><br><strong>Resolved</strong> - The incident has now been resolved.<br /><br />Apologies for the inconvenience caused.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:38</var> UTC</small><br><strong>Monitoring</strong> - Normal services were restored at 09:31AM.<br /><br />We will continue to monitor performance.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:28</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate the incident and will provide a further update shortly.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:12</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing issues affecting transaction processing. <br /><br />Our team is working to identify the problem and we will update you shortly on progress.</p>tag:status.acquired.com,2005:Incident/198832202024-02-01T10:44:56Z2024-02-01T10:44:56ZProcessing Issues - 1 February 2024<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:44</var> UTC</small><br><strong>Resolved</strong> - The incident has now been resolved.<br /><br />Apologies for the inconvenience caused.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:23</var> UTC</small><br><strong>Monitoring</strong> - Transaction processing has been resumed with our team continuing to monitor the situation closely.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:59</var> UTC</small><br><strong>Investigating</strong> - We are experiencing some intermittent issues with our Hosted Payment Page and REST API. Our team is working to resolve this.</p>tag:status.acquired.com,2005:Incident/195866042024-01-01T21:15:56Z2024-01-01T21:15:56ZAcquiring Partner Experiencing Processing Issues<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>21:15</var> UTC</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>21:11</var> UTC</small><br><strong>Monitoring</strong> - As of 21:04 PM normal service appears to have resumed. We will continue to monitor the situation.</p><p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>20:57</var> UTC</small><br><strong>Investigating</strong> - One of our partner acquiring banks (Cashflows) is experiencing processing issues currently. All transactions routed via Cashflows are timing out. We have escalated the issue and continue to monitor the situation.</p>tag:status.acquired.com,2005:Incident/194694442023-12-18T14:18:29Z2023-12-18T14:18:29ZProcessing Issues: 3D Secure<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>14:18</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>11:14</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the platform.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>11:04</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.acquired.com,2005:Incident/192249492023-12-03T08:00:29Z2023-12-03T08:00:30ZPlanned Maintenance - 3rd December 2023<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>09:36</var> UTC</small><br><strong>Scheduled</strong> - We will be performing routine maintenance on our environment between 06:00AM GMT and 08:00AM GMT on Sunday, 3rd December. During this time we do not anticipate any disruption to services.</p>tag:status.acquired.com,2005:Incident/186855742023-10-04T08:51:43Z2023-10-04T08:51:43ZCard Processing Issue (linked to acquiring bank)<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>08:51</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved and we will continue to monitor traffic closely.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>08:08</var> UTC</small><br><strong>Update</strong> - Some transactions routed to Cashflows acquiring bank continue to intermittently time-out. The investigation is on-going and we will update you asap.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>07:38</var> UTC</small><br><strong>Update</strong> - The issue is on-going with transactions intermittently timing out. We are engaged with the acquiring bank whilst they continue to investigate.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>07:22</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the situation whilst the investigating is on-going. There are still intermittent timeouts however these have reduced in volume. We will continue to update you throughout.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>07:08</var> UTC</small><br><strong>Investigating</strong> - There is an intermittent card processing issue upstream with one of our acquiring banks (Cashflows) resulting in a number of transaction requests timing out. We have raised the issue with Cashflows who are investigating.</p>tag:status.acquired.com,2005:Incident/185534772023-09-20T08:42:02Z2023-09-20T08:42:02ZProcessing Issue<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>08:42</var> UTC</small><br><strong>Resolved</strong> - Transaction processing has been operating as normal since we applied the fix. We will continue to monitor the platform closely but consider this issue to now be resolved and are confident there will be no reoccurrence.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>08:15</var> UTC</small><br><strong>Monitoring</strong> - A fix has been applied and transactions are processing as normal; we are monitoring the platform to ensure no reoccurrence of this issue.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>08:13</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>08:13</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing issue effecting transaction processing; we are working to resolve this as quickly as possible and will update you shortly.</p>tag:status.acquired.com,2005:Incident/182910672023-08-28T09:26:19Z2023-08-28T09:26:19ZThird Party Processing Issue<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>09:26</var> UTC</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>09:12</var> UTC</small><br><strong>Monitoring</strong> - As of 10AM, normal services have been restored on the Cashflows side.<br /><br />We're continuing to monitor traffic.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>09:02</var> UTC</small><br><strong>Investigating</strong> - One of our acquirer banks, Cashflows, is experiencing intermittent processing issues. These issues first commenced at circa 9AM and are on-going. Their team is investigating and working to restore normal services ASAP.<br /><br />We will continue to update you.<br /><br />Please note Acquired.com is processing as normal and not experiencing any technical issues.</p>tag:status.acquired.com,2005:Incident/178519592023-07-23T07:00:16Z2023-07-23T07:00:16ZNotification of maintenance window for Acquired.com.<p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>05:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>08:09</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>08:09</var> UTC</small><br><strong>Scheduled</strong> - We will be performing routine platform maintenance between 06:00:00 BST and 08:00:00 BST on Sunday 23rd July 2023. <br /><br />What services will be impacted?<br /><br />During this period, there may be very short interruptions to some services while we complete work on the platform. <br /><br />What do you need to do?<br /><br />There are no required changes from your side. <br /><br />Upcoming Communications:<br /><br />To keep you fully informed, we will be updating all work via our Service Status Page - https://status.acquired.com.</p>tag:status.acquired.com,2005:Incident/176396162023-06-21T10:45:21Z2023-06-21T10:45:21ZProcessing Issues<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>10:45</var> UTC</small><br><strong>Resolved</strong> - The platform issue has been resolved, we have been monitoring and payment processing is back to normal. We apologise for any inconvenience caused by this interruption.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:06</var> UTC</small><br><strong>Update</strong> - All services are now fully operational and we will continue to monitor the platform before resolving the incident.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>08:47</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>08:10</var> UTC</small><br><strong>Identified</strong> - We are currently experiencing issues affecting payment processing on the platform. <br /><br />Our team is working to identify and resolve the problem; we will update you shortly on progress.</p>tag:status.acquired.com,2005:Incident/175476572023-06-12T19:17:49Z2023-06-12T19:17:49ZProcessing Issues (MasterCard 3DS)<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>19:17</var> UTC</small><br><strong>Resolved</strong> - Services has been restored and Mastercard processing returned to normal.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>14:52</var> UTC</small><br><strong>Update</strong> - The issue is still on-going and our teams are continuing to monitor traffic.<br /><br />We will keep you update with any developments.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>13:35</var> UTC</small><br><strong>Monitoring</strong> - Please be advised that customers may be experiencing intermittent 3DS transaction failures currently via MasterCard. <br /><br />Visa and American Express authentication requests are unaffected.<br /><br />Further information and updates will be provided in due course. We apologise for any inconvenience caused.<br /><br />If have any queries, please do not hesitate to contact our support team via support@acquired.com or +44 203 982 6580.</p>tag:status.acquired.com,2005:Incident/169455892023-04-23T17:05:29Z2023-04-23T17:05:29ZCard Processing Issues<p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>23</var>, <var data-var='time'>16:27</var> UTC</small><br><strong>Investigating</strong> - There is currently an intermittent MasterCard authentication issue which we are monitoring. This appears to be an industry wide event and is not limited to Acquired.<br /><br />Please note other card schemes including Visa and Amex continue to process as normal.</p>tag:status.acquired.com,2005:Incident/157620962023-01-03T10:57:58Z2023-01-03T10:57:58ZPayment Processing Issues<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>10:57</var> UTC</small><br><strong>Resolved</strong> - This incident has now been resolved - the platform is operating as normal. We apologise for any inconvenience caused.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>08:37</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring platform performance.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>08:35</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing issues affecting payment processing - API requests are not currently receiving a responses. <br /><br />Our team is working to identify the problem and we will update you shortly on progress.</p>tag:status.acquired.com,2005:Incident/130668952022-11-20T09:00:36Z2022-11-20T09:00:36ZPlanned Maintenance<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>16:34</var> UTC</small><br><strong>Scheduled</strong> - We will be performing routine maintenance on the morning of Sunday, 20th November. <br /><br />During this time there will be no disruption to services.</p>tag:status.acquired.com,2005:Incident/120141352022-10-14T12:28:49Z2022-10-14T12:28:49ZCard Processing Issues<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>12:28</var> UTC</small><br><strong>Resolved</strong> - As of 13:08, the outage which our acquiring partner experienced is now resolved.<br /><br />NOTE: Please be advised that this was not an Acquired outage.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>11:22</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented by our acquiring partner and the situation is being monitored closely.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>11:06</var> UTC</small><br><strong>Update</strong> - Our acquiring partner is beginning to see an increase in successful authorisations. However there remains intermittent processing issues. They are continuing to investigate.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>10:52</var> UTC</small><br><strong>Update</strong> - Our acquiring partner is still investigating. Their technical teams are working hard to identify the root cause. We will continue to keep you updated.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>10:31</var> UTC</small><br><strong>Update</strong> - Our acquiring partner is still investigating and is working to identify the root cause. We will continue to keep you updated.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>10:17</var> UTC</small><br><strong>Update</strong> - Our acquiring partner is still investigating and is working to identify the root cause. We will continue to keep you updated.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>09:59</var> UTC</small><br><strong>Investigating</strong> - One of our 3rd Party acquiring partners is currently experiencing issues which affecting card processing for some of our clients. <br /><br />Our 3rd Party acquiring partner is working to identify the problem and we will update you shortly on progress.</p>tag:status.acquired.com,2005:Incident/97932502022-04-16T15:19:37Z2022-04-16T15:19:37ZFaster Payments Processing Issues<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>15:19</var> UTC</small><br><strong>Resolved</strong> - The issue is now fully resolved following an update by our 3rd party provider. The platform is stable and operating as normal. <br /><br />Thank you for your patience and we apologise for the inconvenience caused to your business.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>10:05</var> UTC</small><br><strong>Identified</strong> - The cause of the incident has been identified. Our 3rd party provider is working to roll out a fix.<br /><br />We will update you shortly on progress.</p><p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>08:50</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing issues affecting the processing of faster payments.
<br />
<br />Our team is working to identify the problem and is liaising with our 3rd Party banking partner. We will update you shortly on progress.</p>tag:status.acquired.com,2005:Incident/96188142022-03-24T13:29:42Z2022-03-24T13:29:42ZService Degradation<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>13:29</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />All services are performing as normal.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>12:50</var> UTC</small><br><strong>Monitoring</strong> - The issue appears to be resolved.<br /><br />We are continuing to monitor the platform and will provide a further update shortly.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>12:41</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>11:57</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing a service degradation across a number of our service.<br /><br />Our team is working to identify the problem and we will update you shortly on progress.</p>tag:status.acquired.com,2005:Incident/81829082021-10-08T11:22:59Z2021-10-08T11:22:59Z3-D Secure Card Processing Issues<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>11:22</var> UTC</small><br><strong>Resolved</strong> - This incident has now been resolved.<br /><br />We have subsequently re-enabled 3-D Secure service on all impacted accounts .</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:36</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:24</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:23</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:22</var> UTC</small><br><strong>Investigating</strong> - Our 3rd Party MPI provider is currently experiencing issues affecting all 3-D Secure processing attempts. <br /><br />Where possible we have temporarily bypassed the 3-D Secure service for impacted clients.<br /><br />We will update you shortly on progress.</p>tag:status.acquired.com,2005:Incident/76271082021-07-28T20:52:10Z2021-07-28T21:05:31ZVisa 3-D Secure Processing Issue<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>20:52</var> UTC</small><br><strong>Resolved</strong> - We have seen no further Visa authentication errors and transaction processing is operating as normal.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>20:13</var> UTC</small><br><strong>Monitoring</strong> - We have started to see successful authentications for 3-D Secure v1 and v2 with Visa - we are continuing to monitor the situation. <br /><br />Please note this appears to have been a global Visa outage.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Investigating</strong> - There is currently an on-going issue with Visa on enrolment checks that is effecting both 3-D Secure v1 and v2 transactions from being processed. <br /><br />We will keep you updated on when we have more information on a resolution.</p>tag:status.acquired.com,2005:Incident/70364782021-05-23T07:01:29Z2021-05-23T07:01:29ZMaintenance Window - 23rd May 2021<p><small>May <var data-var='date'>23</var>, <var data-var='time'>07:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>06:09</var> UTC</small><br><strong>Scheduled</strong> - Notification of required maintenance window for Acquired.com.<br /><br />We will be performing routine platform maintenance between 04:00:00 BST and 08:00:00 GMT on Sunday 23rd May 2021. <br /><br />What services will be impacted?<br /><br />During this period, there may be very short interruptions to some services while we complete work on the platform. <br /><br />What do you need to do?<br /><br />There are no required changes from your side. <br /><br />Upcoming Communications:<br /><br />To keep you fully informed, we will be updating all work via our Service Status Page - https://status.acquired.com. We highly recommend that you subscribe to this service if you have not done so already.<br /><br />If you have any questions regarding this maintenance window, please reply to this email or contact our Support Team on +44 (0) 203 982 6580</p>tag:status.acquired.com,2005:Incident/65939772021-03-28T06:00:42Z2021-03-28T06:00:43ZMaintenance Window - 28th March 2021<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>03:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>14:11</var> UTC</small><br><strong>Scheduled</strong> - Dear Valued Customer,<br /><br />Notification of required maintenance window for Acquired.com.<br /><br />Following a platform incident which occurred on 7th December 2020, we have been working to update our data center configuration to Active-Active. <br /><br />In order to bring this online between 03:00:00 GMT and 06:00:00 GMT on Sunday 28th March 2021 we need to perform maintenance work on the platform.<br /><br />What services will be impacted?<br /><br />During this period, there will be limited interruption to services and we anticipate we will need to take the platform off-line intermittently for short periods in order to facilitate the required work. Areas that will be directly affected within the window:<br /><br />Card API [auth_only, auth_capture, capture, void, credit]<br />Banking API [beneficiary_new & pay_out]<br />HPP [auth_only & auth_capture]<br />Hub API [POST & GET]<br />Hub<br />Webhooks [transaction_outcome, account_updater, dispute_new, fraud_new]<br /><br />What do you need to do?<br /><br />There are no required changes from your side.<br /><br />Upcoming Communications:<br /><br />To keep you fully informed, we will be updating all work via our Service Status Page - https://status.acquired.com. We highly recommend that you subscribe to this service if you have not done so already.<br /><br />We sincerely apologise for any inconvenience this may cause your business. If you have any questions regarding this maintenance window, please reply to this email or contact our Support Team on +44 (0) 203 982 6580<br /><br />Kind regards,</p>tag:status.acquired.com,2005:Incident/57785192020-12-12T06:00:37Z2020-12-12T06:00:37ZPlanned Maintenance - 12/12/20<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>04:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>13:09</var> UTC</small><br><strong>Scheduled</strong> - Dear Valued Customer,<br /><br />Notification of required maintenance window for Acquired.com.<br /><br />Following a platform incident which occurred on 7th December 2020, we were required to failover to our Secondary Data Center to restore processing services. This notification is to confirm that we will be reverting back to our Primary Data Center between 04:00:00 GMT and 06:00:00 GMT on Saturday 12th December 2020.<br /><br /><br />What services will be impacted?<br /><br />During this period, there will be limited interruption to services and we anticipate we will need to take the platform off-line for approximately 10 minutes in order to facilitate the migration. Areas that will be directly affected within the 10 minute window:<br /><br />Card API [auth_only, auth_capture, capture, void, credit]<br />Banking API [beneficiary_new & pay_out]<br />HPP [auth_only & auth_capture]<br />Hub API [POST & GET]<br />Hub<br />Webhooks [transaction_outcome, account_updater, dispute_new, fraud_new]<br /><br /><br />What do you need to do?<br /><br />There are no required changes from your side.<br /><br /><br />Upcoming Communications:<br /><br />To keep you fully informed, we will be updating all work via our Service Status Page - https://status.acquired.com. We highly recommend that you and your colleagues subscribe to this service if you have not done so already.<br /><br />We sincerely apologise for any inconvenience this may cause your business. If you have any questions regarding this maintenance window, please reply to this email or contact our Support Team on +44 (0) 203 982 6580<br /><br />Kind regards,</p>tag:status.acquired.com,2005:Incident/57475842020-12-08T01:13:45Z2020-12-08T01:13:45ZProcessing Issues - 07/12/20<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>01:13</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>00:55</var> UTC</small><br><strong>Monitoring</strong> - A fix has been successfully rolled out and all transaction processing is back working as expected. The Acquired Hub will be back online imminently. <br /><br />We will continue to monitor the platform and update you again once we can confirm the incident is fully resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>00:30</var> UTC</small><br><strong>Update</strong> - Work is at an advanced stage to resolve this incident. We apologise for the inconvenience caused and will update you further soon.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>23:55</var> UTC</small><br><strong>Update</strong> - We are continuing to work with our hosting provider to resolve this issue. We will update you again soon.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>23:17</var> UTC</small><br><strong>Update</strong> - A fix is currently being implemented. We are working hard to restore normal services and we will update you again soon. Apologies for any inconvenience caused.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:43</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented. We expect normal service to be restored soon.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:24</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing processing issues which is linked to an issue with our 3rd Party hosting provider. Engineers are investigating.</p>tag:status.acquired.com,2005:Incident/56880132020-11-30T13:26:58Z2020-11-30T13:26:58ZAcquiring Partner Issue - Trust Payments & 902 Responses.<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>13:26</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>13:16</var> UTC</small><br><strong>Monitoring</strong> - The technical issues experienced within Trust Payments environment appear to have been resolved. We will continue to monitor the situation and update you in due course.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>12:52</var> UTC</small><br><strong>Investigating</strong> - Our acquiring partner Trust Payments are currently experiencing intermittent issues with their authorisation host which is resulting in a 902 "Networking Error" response being returned by our gateway for some transactions. <br /><br />Our team is in contact with Trust Payments and they are working to identify and resolve the issue as soon as possible.</p>