All Systems Operational

About This Site

Here you’ll find real-time information on the availability and performance of our services. We use this page to keep you informed about any incidents, scheduled maintenance, or system updates — so you’re always in the loop.

✅ All systems operational? Great.

🚧 Issues or updates? We’ll post them here right away, along with regular progress updates until they’re resolved.

Uptime over the past 90 days. View historical uptime.
Payments API Operational
90 days ago
100.0 % uptime
Today
Hub Operational
90 days ago
100.0 % uptime
Today
Integration Methods Operational
90 days ago
100.0 % uptime
Today
Components Operational
90 days ago
100.0 % uptime
Today
Hosted Checkout Operational
90 days ago
100.0 % uptime
Today
Product Pillars Operational
90 days ago
99.99 % uptime
Today
Payouts Operational
90 days ago
100.0 % uptime
Today
Pay by Bank Operational
90 days ago
100.0 % uptime
Today
Direct Debit Operational
90 days ago
100.0 % uptime
Today
Cards Operational
90 days ago
99.99 % uptime
Today
Hosted Payment Page Operational
90 days ago
100.0 % uptime
Today
Card API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 28, 2026

No incidents reported today.

Aug 27, 2026
Degraded card processing via Trust Payments
Resolved - This incident has been resolved.
Aug 27, 06:50 BST
Monitoring - Between 00:25 and 00:48 UTC on 27 August, card transactions routed through one of our acquiring partners did not receive a response and were returned as declined (response code C0101). Transactions via other acquirers were unaffected. Processing recovered at 00:48 UTC and has been normal since. We are monitoring closely and have raised the issue with the partner.
Aug 27, 02:20 BST
Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026
Intermittent 3DS issues
Resolved - This incident has been resolved.
Aug 18, 13:58 BST
Monitoring - A fix has been implemented and we are monitoring the results. We will provide a further update once we have confirmed full resolution on our end.
Aug 18, 13:44 BST
Update - We believe the issue is related to Lloyds Group and are continuing to investigate the issue.
Aug 18, 13:24 BST
Investigating - We are currently experiencing intermittent issues with our 3DS service. We are investigating the cause and will post timely updates as more information becomes available.
Aug 18, 13:16 BST
Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026
Elevated decline rates for Mastercard payments
Resolved - This incident has been resolved.
Aug 15, 09:29 BST
Monitoring - Authorisation rates on the Mastercard network have returned to normal levels. We are monitoring to confirm full recovery.
Aug 15, 06:38 BST
Identified - We have confirmed that this is an issue on the Mastercard network affecting transaction processing. Visa and other card schemes are unaffected.
Aug 15, 06:35 BST
Investigating - We are currently investigating an issue affecting payments processed on the Mastercard network. Affected transactions may be declined or fail to complete. We will provide an update within 30 minutes.
Aug 15, 06:29 BST
Aug 14, 2026

No incidents reported.

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