All Systems Operational

About This Site

Here you’ll find real-time information on the availability and performance of our services. We use this page to keep you informed about any incidents, scheduled maintenance, or system updates — so you’re always in the loop.

✅ All systems operational? Great.

🚧 Issues or updates? We’ll post them here right away, along with regular progress updates until they’re resolved.

Uptime over the past 90 days. View historical uptime.
Payments API Operational
90 days ago
100.0 % uptime
Today
Hub Operational
90 days ago
100.0 % uptime
Today
Integration Methods Operational
90 days ago
100.0 % uptime
Today
Components Operational
90 days ago
100.0 % uptime
Today
Hosted Checkout Operational
90 days ago
100.0 % uptime
Today
Product Pillars Operational
90 days ago
100.0 % uptime
Today
Payouts Operational
90 days ago
100.0 % uptime
Today
Pay by Bank Operational
90 days ago
100.0 % uptime
Today
Direct Debit Operational
90 days ago
100.0 % uptime
Today
Cards Operational
90 days ago
100.0 % uptime
Today
Hosted Payment Page Operational
90 days ago
100.0 % uptime
Today
Card API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Hub Server Upgrade Maintenance Feb 27, 2026 22:00 - Feb 28, 2026 00:00 GMT

Scheduled - We will be carrying out scheduled maintenance on the Hub between 22:00 and 00:00 tonight (27/02) to implement server upgrades as part of our ongoing infrastructure improvements.

During this window, the Hub will be temporarily unavailable. However, transactional payment processing will not be affected and will continue to operate as normal.

We do not anticipate any issues and will provide an update if anything changes.
Feb 27, 2026 - 16:53 GMT
Feb 27, 2026
Service Degradation for Processing Payments
Resolved - This incident has been resolved.
Feb 27, 13:41 GMT
Update - We are continuing to monitor for any further issues.
Feb 27, 11:51 GMT
Monitoring - The first phase of infrastructure capacity upgrades has now been successfully completed.

Transaction volumes remain elevated but processing performance has returned to expected levels, and we are no longer observing widespread latency.

We are continuing to deploy additional capacity enhancements as part of phase two and will closely monitor platform performance.

The incident status has now moved to Monitoring while we ensure stability is sustained.

We will provide a further update if there are any material changes.
Feb 27, 10:55 GMT
Update - We are continuing to investigate reports of delayed payment processing.

We are still experiencing significantly elevated transaction volumes, currently approximately 6–8× normal levels, which have contributed to increased processing latency.

We are rolling out two sets of infrastructure upgrades across the server estate to increase available capacity. The first set of changes, which is expected to have the highest performance impact, will complete within the next 15 minutes.

A second set of capacity enhancements is also being deployed in parallel and will continue to roll out in a controlled manner to allow traffic to drain and rebalance safely.

We are observing performance improvements and will provide a further update by 11:00 GMT.
Feb 27, 10:46 GMT
Update - We are continuing to investigate reports of delayed payment processing.

We are currently experiencing significantly elevated traffic levels, which are contributing to increased processing latency.

As an immediate mitigation, we are scaling additional infrastructure capacity, including CPU and memory resources, to stabilise performance while we continue root cause analysis.

No data integrity issues have been identified.

We will provide a further update by 10:45 GMT.
Feb 27, 10:17 GMT
Update - We are continuing to investigate this issue.
Feb 27, 09:56 GMT
Update - We are continuing to investigate this issue.
Feb 27, 09:38 GMT
Update - We are continuing to investigate this issue.
Feb 27, 09:18 GMT
Update - We are continuing to investigate this issue.
Feb 27, 08:41 GMT
Investigating - We are investigating reports of delayed payment processing. Our team is actively working to identify the cause and will share updates as soon as possible.
Feb 27, 08:14 GMT
Feb 26, 2026

No incidents reported.

Feb 25, 2026
Service Degradation for Processing Payments
Resolved - This incident has been resolved.
Feb 25, 13:26 GMT
Update - We are continuing to monitor for any further issues.
Feb 25, 11:46 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 25, 11:05 GMT
Identified - The issue has been identified and a fix is being implemented.
Feb 25, 11:02 GMT
Update - We are continuing to investigate the issue.
Feb 25, 10:56 GMT
Investigating - We are investigating reports of delayed payment processing. Our team is actively working to identify the cause and will share updates as soon as possible.
Feb 25, 10:20 GMT
Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026
Scheduled Maintenance – Hub - 19th February 12AM
Completed - The scheduled maintenance has been completed.
Feb 19, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 00:00 GMT
Scheduled - We will be performing scheduled maintenance and patching of the Hub on Thursday 18th February between 12:00am and 2:00am.

During this window, the Hub will be temporarily offline while updates are applied. We expect any downtime to be brief within the maintenance window.

This maintenance will not impact any payment processing. Only the Hub interface will be temporarily unavailable.

If you have any questions, please contact our support team.
Feb 17, 16:40 GMT
Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

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