Confirmation of Payee: elevated error rates
Monitoring - Confirmation of Payee (CoP) error and timeout rates are back to normal levels. We are monitoring closely to make sure the service stays stable.

Other payment services were not affected.

If a CoP request still returns an error or times out, please continue to retry it.
Nov 06, 2026 - 13:34 GMT
Investigating - We are seeing an increased number of Confirmation of Payee (CoP) requests failing or timing out. A third-party provider in the Confirmation of Payee chain has confirmed an issue on their side and is working on a fix. We are monitoring closely.

Other payment services are not affected.

If a Confirmation of Payee request returns an error or times out, please retry it. We will post another update as soon as we hear more.
Nov 04, 2026 - 11:31 GMT

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Here you’ll find real-time information on the availability and performance of our services. We use this page to keep you informed about any incidents, scheduled maintenance, or system updates — so you’re always in the loop.

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Services Degraded Performance
Confirmation of Payee Degraded Performance
Hosted Payment Page Operational
Card API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 6, 2026

Degraded performance – transaction retrieval
Resolved - This incident has been resolved.
Nov 6, 16:08 GMT
Monitoring - The primary transaction updates have now been processed. We continue to monitor secondary processes.
Nov 6, 15:11 GMT
Update - We are continuing to monitor recovery. Approximately 70% of the delayed transaction updates have now been processed, and our systems are working through the remainder. Until this completes, some transaction details retrieved through the Payments API can be incomplete or out of date.
Nov 6, 14:53 GMT
Identified - A fix has been identified and implemented, we are continuing to monitor recovery.
Nov 6, 13:58 GMT
Investigating - We’re aware of an issue affecting the retrieval of some transactions. Some requests to retrieve transaction details may be slow or fail.

Payment processing is not affected. Payments are being processed as normal.

Our team is investigating and we’ll share another update shortly.
Nov 6, 13:46 GMT

Nov 5, 2026

No incidents reported.

Nov 4, 2026

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Confirmation of Payee: elevated error rates
Resolved - The third-party provider in the Confirmation of Payee chain has deployed a fix, and CoP requests are now completing as normal. We've been monitoring since the fix went in.

Other payment services were not affected at any point.

If any CoP requests failed or timed out during the incident and haven't been retried, they can now be retried. Thanks for your patience, and please contact support if you're still seeing problems.
Oct 30, 17:15 GMT
Investigating - We are seeing an increased number of Confirmation of Payee (CoP) requests failing or timing out. A third-party provider in the Confirmation of Payee chain has confirmed an issue on their side and is working on a fix. We are monitoring closely.

Other payment services are not affected.

If a Confirmation of Payee request returns an error or times out, please retry it. We will post another update as soon as we hear more.
Oct 22, 15:48 BST

Oct 29, 2026

Acquired Platform: Momentary outage
Resolved - Between 10:23:00 (UTC) and 10:24:30 (UTC), the entire Acquired platform (including the REST API and the Hub) was unreachable, and Cloudflare 502 errors will have been returned to all requests. This was due to an infrastructure configuration change, and has since been resolved. We are monitoring the issue to ensure it does not occur again.
Oct 29, 10:23 GMT

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

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