Maintenance Window - 28th March 2021
Scheduled Maintenance Report for
The scheduled maintenance has been completed.
Posted Mar 28, 2021 - 06:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 28, 2021 - 03:01 UTC
Dear Valued Customer,

Notification of required maintenance window for

Following a platform incident which occurred on 7th December 2020, we have been working to update our data center configuration to Active-Active.

In order to bring this online between 03:00:00 GMT and 06:00:00 GMT on Sunday 28th March 2021 we need to perform maintenance work on the platform.

What services will be impacted?

During this period, there will be limited interruption to services and we anticipate we will need to take the platform off-line intermittently for short periods in order to facilitate the required work. Areas that will be directly affected within the window:

Card API [auth_only, auth_capture, capture, void, credit]
Banking API [beneficiary_new & pay_out]
HPP [auth_only & auth_capture]
Webhooks [transaction_outcome, account_updater, dispute_new, fraud_new]

What do you need to do?

There are no required changes from your side.

Upcoming Communications:

To keep you fully informed, we will be updating all work via our Service Status Page - We highly recommend that you subscribe to this service if you have not done so already.

We sincerely apologise for any inconvenience this may cause your business. If you have any questions regarding this maintenance window, please reply to this email or contact our Support Team on +44 (0) 203 982 6580

Kind regards,
Posted Mar 23, 2021 - 14:11 UTC
This scheduled maintenance affected: Card API, Banking API (Faster Payments), Hosted Payment Page, Hub, Hub API, Webhooks, Account Updater, and 3-D Secure.