Planned Maintenance - 12/12/20
Scheduled Maintenance Report for
The scheduled maintenance has been completed.
Posted Dec 12, 2020 - 06:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 12, 2020 - 04:01 UTC
Dear Valued Customer,

Notification of required maintenance window for

Following a platform incident which occurred on 7th December 2020, we were required to failover to our Secondary Data Center to restore processing services. This notification is to confirm that we will be reverting back to our Primary Data Center between 04:00:00 GMT and 06:00:00 GMT on Saturday 12th December 2020.

What services will be impacted?

During this period, there will be limited interruption to services and we anticipate we will need to take the platform off-line for approximately 10 minutes in order to facilitate the migration. Areas that will be directly affected within the 10 minute window:

Card API [auth_only, auth_capture, capture, void, credit]
Banking API [beneficiary_new & pay_out]
HPP [auth_only & auth_capture]
Webhooks [transaction_outcome, account_updater, dispute_new, fraud_new]

What do you need to do?

There are no required changes from your side.

Upcoming Communications:

To keep you fully informed, we will be updating all work via our Service Status Page - We highly recommend that you and your colleagues subscribe to this service if you have not done so already.

We sincerely apologise for any inconvenience this may cause your business. If you have any questions regarding this maintenance window, please reply to this email or contact our Support Team on +44 (0) 203 982 6580

Kind regards,
Posted Dec 11, 2020 - 13:09 UTC
This scheduled maintenance affected: Card API, Banking API (Faster Payments), Hosted Payment Page, Hub, and Hub API.